Return Policy

Madhura Pure Return Policy

Your satisfaction is our priority!

While we take every measure to ensure the quality of our products, we acknowledge that unforeseen circumstances may arise. This return policy outlines your options should you need to return your Madhura Pure product.

Eligible Returns:

Damaged Products: Despite our meticulous packaging and shipping practices, if you receive a product damaged during transit, please reach out to our customer service team within 2 days of delivery. We will promptly arrange for a replacement or issue a full refund based on your preference. Kindly note that we require photographic evidence of the damage for verification purposes.

Incorrect Products: In the event that you receive a product that does not match your order (e.g., wrong item, wrong size), please contact our customer service team within 2 days of delivery. We will swiftly dispatch the correct item to you at no extra cost. If the correct item is unavailable, we will offer you a full refund.

Non-Eligible Returns:

Used Products: For hygiene and safety reasons, we are unable to accept returns for used products once they have been opened. We urge you to carefully review product specifications and available information before making a purchase.

Change of Mind: While we endeavor for your satisfaction, returns due to a change of mind cannot be accepted. We encourage you to make your selections thoughtfully and refer to the comprehensive descriptions and visuals provided on our website.

How to Return a Product:

To initiate a return for an eligible reason, please contact our customer service team via WhatsApp at 70123 36535. Our dedicated team will assist you through the return process and furnish you with a return authorization number.

Refunds:

Refunds for eligible returns will be processed within 2 business days upon receiving the returned product and verifying its condition. The refund will be credited to the original payment method used for the purchase.

Our Commitment to Quality:

We understand that returning a product can be inconvenient, and we strive to streamline the process for you. Our commitment to clear communication ensures that we are here to support you at every stage.

Thank you for choosing Madhura Pure! We trust you will relish your purchase!